Yes! The Go Charged Velociraptor comes with a 12-month parts only warranty against manufacturing defects in materials or workmanship on its frame, battery, controller and motor assembly.
The warranty period starts from date of purchase.
The Warranty is valid for the original purchaser only, who bought the product from Go Charged or an authorised dealer. Please retain original invoice as proof of purchase.
a) This warranty does not cover ordinary wear and tear, user negligence, misuse or abuse, accident, fire or malicious damage by a third party or corrosion of parts. This limited warranty does not apply to parts or components subject to normal wear and tear (including but not limited to tyres, tubes, cables, foot-pad, brake pads), malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.
b) Repairs or replacement parts required where the above mentioned is evident to have contributed to a component failure, will not be covered under warranty.
c) Other exclusions include, but are not limited to, damage inflicted by outer force, intervention by unauthorised parties, incorrect handling of the product, non-compliance of the operating instructions and commercial use.
Warranties are void if the Go Charged Product is used for other than normal activities, or not in accordance with the instructions set out in the owner’s manual including but not limited to;
i) Failing to maintain in accordance with the owner’s manual and service and maintenance schedules.
ii) Repairs or modifications have been made, unless approved and authorised by Go Charged Limited and carried out by an authorised service personnel.
iii) Proof of purchase is not available.
a) This warranty does not cover any personal injuries, damage to or failure of the product or any other losses due to accident, misuse, neglect, abuse, normal wear, improper assembly or improper maintenance. In no event shall Go Charged be responsible for direct, incidental or consequential damages, including, and without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
b) This warranty is extended to the original owner only and does not cover any defect, malfunction or failure, which does not conform to the limited warranty aforementioned.
In the event that a fault does arise, please contact Go Charged as soon as you can via sales@gocharged.co.nz, directly with a detailed and accurate description of the fault and/or symptoms being experienced to assist in efficiently diagnosing the problem.
Once reported, customers must comply with directions from Go Charged in relation to troubleshooting the reported issues to enable a swift resolution. This may include supplying photos or other supporting information to assist with the diagnosis.
Where possible and practical the customer may be required to assist in replacing faulty parts. If however this is not practical and the vehicle requires more technical attention, Go Charged will work with customer to arrange shipping of relevant parts to an official Go Charged service centre for repair.
The customer is responsible for any inwards freight charge to return a product for warranty and or service.
Go Charged reserves the right to seek reimbursement for freight and labour costs where the Go Charged product or parts are found to be in good and working condition, without issue.
The customer will be responsible to provide packaging at own cost to enable safe transit to the relevant Go Charged service centre. Parts and product from Go Charged must be protected at all times during the transit, so please prepare the package carefully and safely. Failure to package the parts properly could cause further damage in transit, and cause further disruptions to the warranty.
Unless otherwise provided, the sole remedy under the above warranty, or any implied warrant, is limited to the replacement of defective components and parts at the sole discretion of Go Charged.
